Effective Date: 24/07/2025
This Privacy Policy applies to the
use of the following websites (individually and collectively referred
to as the "Site"):
- www.propertyheads.com
-
www.ourproperty.co.uk
- www.mouseprice.com
Each site
is operated by or on behalf of PropertyHeads
Group Ltd (“we”, “us”, or
“our”).
This policy outlines how we collect, use, and
protect your personal data in accordance with the UK General Data
Protection Regulation (UK GDPR) and Data Protection Act 2018.
We may collect the following types
of personal data when you use our Sites:
- Personal
Information: Name, email address, phone number, address (if required
for services), account login details.
- Property Data: Property
ownership claims, saved properties, property improvement information
(e.g. boiler age, energy ratings).
- Technical Data: IP address,
browser type, device type, referral source, and usage logs.
-
Marketing Preferences: Opt-in/opt-out status for newsletters or
promotional messages.
- Cookies & Analytics: Session
information, preferences, behaviour tracking for service improvement
and marketing.
We use your information for the
following purposes:
- To create and manage your account.
-
To provide property-related services (alerts, logbooks, property
comparisons, etc.).
- To personalise your experience on the
Site.
- To communicate with you, including customer support and
marketing (where consented).
- To process orders for paid
features (e.g. property plates or logbooks).
- To improve the
functionality and content of our Sites.
- To ensure site
security and prevent fraud.
We may also share anonymised
property-level data with trusted partners — such as Greenstone Data
Solutions https://www.gdsidm.com/privacy-policy — for the purpose
of property valuation, profiling, or analytics.
Please note: No personal contact information (such as your name, phone number, or email address) is shared with any third party for marketing purposes without your explicit consent.
We process your personal data under
the following legal bases:
- Consent – when you opt-in
to receive marketing or communications.
- Contract – to fulfil
a service you have requested.
- Legitimate Interest – for site
improvement, analytics, fraud prevention, and informing you about
similar services.
- Legal Obligation – to comply with
applicable law or regulation.
We may share your data with:
-
Service providers such as IT and cloud hosting companies, customer
support platforms, and analytics partners.
- Payment processors
if you purchase services on the Site.
- Third parties who help
us enrich property data (we never including your personal contact
data).
- Legal authorities when required by law.
We
do not sell your personal data.
Some of our third-party providers may process your data outside of the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO or European Commission.
We retain personal data for as long
as necessary for the purpose it was collected, including:
-
To provide services or manage your account.
- For recordkeeping
and legal compliance.
- To allow reactivation of dormant
accounts (e.g. up to 12 months after inactivity).
After
this period, data is either deleted or anonymised.
You have the right to:
-
Access the personal data we hold about you.
- Request correction
or deletion of your data.
- Withdraw consent to marketing
communications.
- Object to or restrict certain types of
processing.
- Request transfer of your data to another provider
(data portability).
- Lodge a complaint with the Information
Commissioner’s Office (ICO)
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
Address:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
To
exercise any of these rights, please contact us at:
support@propertyheads.com
We use cookies and similar tracking technologies to provide essential functionality and to improve your browsing experience. You can manage cookie settings in your browser.
Our Sites are not intended for use by children under the age of 16. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Significant changes will be communicated on the Site. Continued use of our Sites indicates your acceptance of the revised policy.
For any
privacy-related enquiries or to exercise your rights,
contact:
PropertyHeads Group Ltd,
Email:
support@propertyheads.com
Address:
22-24 Elm Road,
Leigh-on-Sea,
Essex
SS9 1SN,
England
